This template provides the number and details of complaints for each brand or category. It contains smart insights designed and developed for the Customer Service Manager and VP-Customer Support to understand performance issues in each brand/category and look at how to solve them. These auto-generated insights are based on the complaint volume, resolution time, and complaint backlogs raised for each brand/category. These inputs help prioritize complaints of brands most in-demand and aid in formulating solutions to solve problems among the popular brands. This report also provides critical insights on the anomalies recorded for any brands during the period being reviewed.

Intended audience: The Complaint Management Category-wise report is meant for the Customer Service Manager and VP-Customer Support.

Focus metrics: Brand/Category-Complaint Volume, Resolution Rate, Reopen Rate, Average Resolution Time, Complaint Backlog, Carried Forward Tickets

When to use: This report template can be used to track the distribution of complaints across brands/categories and discover trends driving these complaints.

The template supports visual dashboards with relevant analytics written in natural-language summaries to provide data-driven insights for your team. 

To use this template, simply download it, connect/upload your data to the dashboard, and run the report. Start by exploring our auto-generated business analytics and create a report effortlessly in a matter of minutes. The template gives you the flexibility to customize and add comments, analysis, and insights as per your needs if required.