This report template provides an overview of CRM Co-ordinators/Agents’ performance, resource allocation and tells you who are the best and worst-performing Co-ordinators in your support team. It includes smart insights based on resolution rate per co-ordinator, average resolution time per co-ordinator, and best and worst performers. These insights help Customer Service Managers identify the best performers who can pursue growth strategies and laggards who need additional training in areas they need to improve.

Intended audience: The Complaint Management Co-ordinator Leaderboard report is meant for Customer Service Managers.

Focus metrics: Complaint Volume, Resolution Rate, Average Resolution Time, First Response Time, Complaint Backlogs, Average No. of Customer Interactions

When to use: This template is useful in providing a leaderboard analysis based on the resolution rate and resolution time of Co-ordinators in your support team.

The template supports visual dashboards with relevant analytics written in natural-language summaries to provide data-driven insights for your team. 

To use this template, simply download it, connect/upload your data to the dashboard, and run the report. Start by exploring our auto-generated business analytics and create a report effortlessly in a matter of minutes. The template gives you the flexibility to customize and add comments, analysis, and insights as per your needs if required.