This template gives an overview of the CRM team’s performance in complaint management and also helps analyze the distribution of complaints raised during a specific period. These insights are critical for Product Heads to know which aspects/features of the product line are a cause for concern and also help understand the overall product performance. These inputs are based on the complaint volume, resolution time, and complaint backlogs. The auto-generated report is instrumental in monitoring and measuring key focus areas, product performance and also helps ensure speedy complaint resolution. Getting this process right is integral to achieving customer satisfaction.

Intended audience: This report provides an overview for C-suite leaders such as COO, CCO, Product Heads, and also VP-Customer Support.

Focus metrics: Complaint Volume, Resolution Rate, Average Resolution Time, Time to Resolution, Complaint Backlog, Carried Forward Complaints

When to use: This template can be used periodically to track the volume of complaints raised by customers (priority-wise) and to analyze time to resolution.

The template supports visual dashboards with relevant analytics written in natural-language summaries to provide data-driven insights for your team. 

To use this template, simply download it, connect/upload your data to the dashboard, and run the report. Start by exploring our auto-generated business analytics and create a report effortlessly in a matter of minutes. The template gives you the flexibility to customize and add comments, analysis, and insights as per your needs if required.