This template provides the performance details for individual Supervisors within your department based on team handling and complaint management metrics. These automated smart insights take into account the resolution rate achieved by the team, the average resolution time recorded by the supervisor, and the resource allocation within the team. Insights from this report help you identify the shortcomings and strengths of the Supervisor, the team and highlight areas that need correction in task management to increase potential growth opportunities for the team.
Intended audience: The Complaint Management Supervisor (Individual) Performance report is meant for the COO and VP-Customer Support.
Focus metrics: Team Strength, Resource Allocation, Complaint Volume, Resolution Rate, Average Resolution Time, Escalation Count, First Response Time, Backlogs
When to use: This template can be used to know and understand the performance levels of individual Supervisors and their teams based on standard focus metrics namely resolution rate and resolution time.
The template supports visual dashboards with relevant analytics written in natural-language summaries to provide data-driven insights for your team.
To use this template, simply download it, connect/upload your data to the dashboard, and run the report. Start by exploring our auto-generated business analytics and create a report effortlessly in a matter of minutes. The template gives you the flexibility to customize and add comments, analysis, and insights as per your needs if required.