This template provides insights into the performance of your Supervisors and also gives you an overview of the team managed by each Supervisor. The auto-generated report includes inputs based on the resolution rate achieved by the team, average resolution time recorded by each supervisor, and the best and worst-performing Supervisors. It also includes the performance snippet of best and worst-performing CRM Managers along with the focus metrics. Insights from this report can help you zero in on the leaders and the laggards to identify suitable opportunities for them in the team.

Intended audience: The Complaint Management Supervisors’ Ranking report is meant for the COO and VP-Customer Support, Chief Customer Officer, and the Quality Head.

Focus metrics: Team Strength, Resource Allocation, Complaint Volume, Resolution Rate, Average Resolution Time, Escalation Count, First Response Time, Backlogs. 

When to use: This template is useful for Senior Management to periodically track Supervisor Performance holistically based on relative resolution data.

The template supports visual dashboards with relevant analytics written in natural-language summaries to provide data-driven insights for your team. 

To use this template, simply download it, connect/upload your data to the dashboard, and run the report. Start by exploring our auto-generated business analytics and create a report effortlessly in a matter of minutes. The template gives you the flexibility to customize and add comments, analysis, and insights as per your needs if required.