This template provides an in-depth analysis of the Customer Care Call Centre team performance by generating critical insights around Query Resolution, Peak-Time Analysis, Complaints Management, Customer Care Executive Performance. Most importantly it also provides actionable recommendations to improve performance efficiency and thereby improve customer satisfaction.
Intended audience: This report is meant for Call Centre Managers, Customer Success Managers, and Customer Relationship Managers.
Focus metrics: Number of Calls Handled, Average Duration per Call, Call Time, Call Category, Call Priority, Number of Calls per Customer Care Executive, Resolution Rate, Customer Satisfaction.
When to use: Use this template to run monthly reports that help track if the Customer Care team is able to provide professional and timely service to customers while being most productive and efficient in their tasks.
The template supports visual dashboards with relevant analytics written in natural-language summaries to provide data-driven insights for your team.
To use this template, simply download it, connect/upload your data to the dashboard, and run the report. Start by exploring our auto-generated business analytics and create a report effortlessly in a matter of minutes. The template gives you the flexibility to customize and add comments, analysis, and insights as per your needs if required.