This template provides a geographical overview of your team’s ticket management performance. It helps analyze the region-wise distribution of tickets raised and the nature of complaints made by customers, both internal (employees) and external. The auto-generated report contains smart insights to help understand areas of concern or most recurring issues across multiple regions. These insights provide details on the use of automated systems for ticket management by region and help analyze the customer-wise usage in each region. The report template is effective in understanding customer priority, tracking regional product performance, and investigating anomalies related to ticket backlogs, ticket prioritization, and customer issues encountered in domestic and international countries.
Intended audience: This report is meant for the IT Head, Regional IT Manager, and Vice President - CRM/IT Operations.
Focus metrics: Ticket Volume, Resolution Rate, Ticket Reopen Rate, Average Resolution Time, Ticket Backlog, Carried Forward Tickets
When to use: This report template can be used periodically to track the distribution of tickets based on geographies and to derive impactful insights indicating current trends in ticket registration in domestic and international countries.
The template supports visual dashboards with relevant analytics written in natural-language summaries to provide data-driven insights for your team.
To use this template, simply download it, connect/upload your data to the dashboard, and run the report. Start by exploring our auto-generated business analytics and create a report effortlessly in a matter of minutes. The template gives you the flexibility to customize and add comments, analysis, and insights as per your needs if required.