This template provides the performance details for individual Supervisors within your department based on team handling and ticket management metrics. These automated smart insights take into account the resolution rate achieved by the team, average resolution time recorded by the Supervisor, and resource allocation within the team. Insights from this report can help IT/ CRM Senior Managers identify strengths and areas of improvement of the Supervisor and the team and help take corrective actions for the team. 

Intended audience: The Ticket Management Supervisor Performance report is meant for IT/ CRM Senior Managers.

Focus metrics: Team Strength, Resource Allocation, Ticket Volume, Ticket Resolution Rate, Average Resolution Time, Escalation Count, First Response Time, Ticket Backlogs

When to use: This report can be used to know and understand the performance levels of individual Supervisors and their teams based on standard focus metrics namely ticket resolution rate and ticket resolution time.

The template supports visual dashboards with relevant analytics written in natural-language summaries to provide data-driven insights for your team. 

To use this template, simply download it, connect/upload your data to the dashboard, and run the report. Start by exploring our auto-generated business analytics and create a report effortlessly in a matter of minutes. The template gives you the flexibility to customize and add comments, analysis, and insights as per your needs if required.