This template provides insights into the best and worst-performing Supervisors in your team and also gives you an overview of the team of agents managed by each Supervisor. The auto-generated report includes inputs based on the resolution rate achieved by the team, average resolution time recorded by each Supervisor, and the best and worst-performing Supervisors. It also provides a team-level analysis that highlights key focus metrics like average resolution time for each agent. Insights from this report can help Senior Management zero in on the leaders and the laggards to identify suitable opportunities and take appropriate actions to improve the overall productivity of the team.
Intended audience: The Ticket Management Supervisors’ Ranking report is meant for Senior Managers.
Focus metrics: Team Strength, Resource Allocation, Ticket Volume, Ticket Resolution Rate, Average Resolution Time, Escalation Count, First Response Time, Ticket Backlogs.
When to use: This report template is useful for Senior Managers to periodically track Supervisor Performance holistically based on relative ticket resolution data.
The template supports visual dashboards with relevant analytics written in natural-language summaries to provide data-driven insights for your team.
To use this template, simply download it, connect/upload your data to the dashboard, and run the report. Start by exploring our auto-generated business analytics and create a report effortlessly in a matter of minutes. The template gives you the flexibility to customize and add comments, analysis, and insights as per your needs if required.