This template helps analyze ticket resolution and distribution based on verticals and complaints. It can be used to monitor a wide range of factors, namely Overall Ticket Support Efficiency, Time Slot & Priority of Tickets with Maximum Increase, Team Support for Maximum Tickets (at peak times), High-Performing Areas and Low-Performing Areas to focus on for Improving Efficiency. Insights on the organizational impact of IT Support teams provide ready answers and actionable recommendations for managers who are often required to deep dive into data to find insights of any significance and consequence.

Intended audience: The Ticket Resolution report is meant for Operations Heads, IT Heads, and Supervisors of Customer Relationship Management/Customer Success.

Focus metrics: Overall Ticket Support Efficiency, Time Slot & Priority of Tickets with Maximum Increase, Team Support for Maximum Tickets, High-Performing Areas and Low-Performing Areas of focus for Improving Efficiency.

When to use: This template can be used every month to track and monitor success in closing customer tickets and areas to focus on by the Product and IT Support teams. 

The template supports visual dashboards with relevant analytics written in natural-language summaries to provide data-driven insights for your team. 

To use this template, simply download it, connect/upload your data to the dashboard, and run the report. Start by exploring our auto-generated business analytics and create a report effortlessly in a matter of minutes. The template gives you the flexibility to customize and add comments, analysis, and insights as per your needs if required.